TERMS & CONDITIONS

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1. Introduction
   Welcome to our website for reclaimed parquet flooring. We appreciate your interest in our unique "new-old" range of beautiful parquet floors. Please carefully review the following terms and conditions ("Terms") before making any purchase.
   By placing an order with us, you acknowledge that you have read, understood, and agreed to these Terms.

 

1. Product Information
   2.1. Samples and Photos: We offer the option to send samples from our main warehouse in Poland, and the shipping cost is £17 per parcel. Detailed photos of our products are also available upon request.
   2.2. Variations in Size and Thickness: As our flooring is reclaimed, expect possible variations in size, thickness, width, and length of the parquet blocks. A UK standard in size variation ranges from 1-7 mm and it’s not an uncommon thing. Coming from us, these can range from 1-5 mm max, and therefore with potential for gaps to appear during installation; which is normal for reclaimed flooring and can be easily filled with a mix of saw dust and resin which is a common practice well known and used by experienced fitters as well as amateur DIY’ers.
   2.3. Sanding Requirement: Regardless of the surface appearance, we recommend sanding the entire floor by at least 1-2 mm after installation to ensure it is even and level.
   2.4. Cleaned and Prepared Blocks: Our parquet blocks are free from nails, come cleaned; free from bitumen, glue, or concrete, and have the tongues removed. This preparation facilitates easier installation and eliminates issues with varying heights. We do NOT sell unprocessed flooring.
   2.5. Bitumen and Glue Marks: While we strive to remove all traces of glue and nails, we cannot guarantee the absence of bitumen or glue marks. Any such marks however, do not have any influence at any stage of installation and neither once the flooring is installed.

 

1. Quality Control
   3.1. Damaged Blocks: We diligently inspect all blocks during the reclamation and cleaning process. If you receive any unusable blocks, please notify us so we can arrange for replacements.
   3.2. Color Variations: Natural wood color variations are normal, even within the same lot of reclaimed blocks. Please bear in mind that photos presented on the website are not an exact reflection of the actual blocks.
   3.3. Mixed Blocks: To ensure proper sizing, we may use blocks from different floors to create batches. This does not affect the installation process in any way.

 

1. Shipping and Delivery
   4.1. Origin and Warehouse: Our parquet flooring is sourced from Poland, where our primary warehouse and operations are currently located. Shipping costs for the orders in England are included in the price per m2 with the exception of pallet shipment arrangements (get in touch to discuss). Shipping to Scotland and Wales involves additional costs. Samples shipment costs are: £15 for deliveries from Poland and £6 within the UK, which can be deducted from orders.
   4.2. Lead Time: Typical lead time is 3-6 weeks after full payment of the invoice. Delivery times may vary due to our workshop’s cleaning and work capacity. Delays can rarely occur, but we strive to keep you updated on the estimated delivery dates and ensure that they fit into to our client’s preferred timeframe.
   4.3. Brexit-Related Handling: We handle customs declarations for orders to ensure a seamless delivery process and spare our clients additional costs involved.
   4.4. Delivery Schedule: Deliveries are coordinated monthly, and we recommend ordering early to allow ample time for preparation and delivery. We ship the orders in bulk to minimise transport costs and normally those are scheduled in the first or second week of each month.

 

1. Ordering Process
   5.1. Agreement on Quantity: We agree on the required square meters (m2), cleaning option and block size for your project, adding a 10-15% excess to allow for offcuts and adjustments.
   5.2. Invoice and Payment: Once above details are confirmed with the client, they will receive an invoice, which must be paid to confirm your order.
   5.3. Direct Contact: Orders cannot be placed via our website due to rapidly changing stock and the bespoke nature of service and customer care we offer. Please contact us directly to discuss and place your order which we ensure to be tailored to your needs and requirements.

 

1. Returns and Exchanges
   6.1. Custom Orders: We do not accept returns as each order is tailored to your project’s specific needs and requirements.
   6.2. Exchanges: We will exchange parquet blocks of the exact quantity if they are broken or show evident damage deeming the blocks unfit for purpose upon arrival (we will request photos for an accurate assessment). Normal wear and tear, such as scratches, wood discolouration etc. are not covered under this policy. Size variations as previously mentioned are also not covered and all the above are the natural qualities of reclaimed materials.

 

1. Your Enjoyable Journey
   We emphasize a customer-centric approach that welcomes questions and feedback. Support is available throughout the process from exploration to order placement, delivery and up to 90 days from the delivery date.

 

1. Additional Information
   We may provide more useful information in the future. We appreciate your business and are committed to providing you with high-quality reclaimed parquet flooring and exceptional service.

 

Thank you for choosing us for your flooring needs and we look forward to working with you!